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Evidence Guide: MSMSUP383 - Facilitate a team

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSMSUP383 - Facilitate a team

What evidence can you provide to prove your understanding of each of the following citeria?

Identify tasks to achieve team goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and agree on team goals with team members input

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify tasks required to achieve team goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify team and individual safety responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate responsibilities of individuals within the team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure designated team goals are met by identifying strategies and timelines required to complete each task

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify tasks to achieve team goals

1.1

Identify and agree on team goals with team members input

1.2

Identify tasks required to achieve team goals

1.3

Identify team and individual safety responsibilities

1.4

Allocate responsibilities of individuals within the team

1.5

Ensure designated team goals are met by identifying strategies and timelines required to complete each task

2

Organise allocation of tasks

2.1

Estimate time and resources needed to complete tasks

2.2

Identify competencies of individual team member and allocate/negotiate individual responsibilities

2.3

Agree timelines for completion of each task

2.4

Identify resources and support necessary for completion of job

3

Monitor completion of allocated tasks

3.1

Measure team performance against its goals

3.2

Monitor individual compliance with procedures and take action as required

3.3

Check at regular intervals, and apply judgement to determine whether agreed timelines for completion of tasks will be met

3.4

Negotiate alternative strategies, within delegated discretion, to achieve allocated tasks when designated timelines are not being met

3.5

Provide support to colleagues to ensure completion of allocated tasks

4

Resolve team problems

4.1

Identify problem situations for team

4.2

Identify causes of problem

4.3

Implement problem resolution procedures relevant to the problem and to established practices

4.4

Seek assistance as required to ensure problem resolution

Required Skills and Knowledge

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Identify tasks to achieve team goals

1.1

Identify and agree on team goals with team members input

1.2

Identify tasks required to achieve team goals

1.3

Identify team and individual safety responsibilities

1.4

Allocate responsibilities of individuals within the team

1.5

Ensure designated team goals are met by identifying strategies and timelines required to complete each task

2

Organise allocation of tasks

2.1

Estimate time and resources needed to complete tasks

2.2

Identify competencies of individual team member and allocate/negotiate individual responsibilities

2.3

Agree timelines for completion of each task

2.4

Identify resources and support necessary for completion of job

3

Monitor completion of allocated tasks

3.1

Measure team performance against its goals

3.2

Monitor individual compliance with procedures and take action as required

3.3

Check at regular intervals, and apply judgement to determine whether agreed timelines for completion of tasks will be met

3.4

Negotiate alternative strategies, within delegated discretion, to achieve allocated tasks when designated timelines are not being met

3.5

Provide support to colleagues to ensure completion of allocated tasks

4

Resolve team problems

4.1

Identify problem situations for team

4.2

Identify causes of problem

4.3

Implement problem resolution procedures relevant to the problem and to established practices

4.4

Seek assistance as required to ensure problem resolution

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

read and interpret workplace documentation to identify team goals

use interpersonal skills to:

build rapport, trust and respect with individuals who have diverse work styles, aspirations, cultures and perspectives

facilitate team agreement on team and individual goals, timelines and allocation of tasks

encourage and support team members to work towards the achievement of goals

assist individual to make decisions about achieving goals

facilitate processes to support team performance, including:

planning of team’s activities

monitoring progress towards goals

taking corrective action

identify and take appropriate action on problems and potential problems.

Evidence must be provided that demonstrates knowledge of:

types of interpersonal skills and application to team performance, including:

building rapport, trust and respect

verbal and non-verbal communication

questioning, listening and reflecting

giving and accepting feedback

establishing a safe environment for open communications

impact of individual tasks on the completion of team objectives

conflict resolution techniques

capacity/capability of the equipment/process

relevant equipment and operational processes

targets and measures for production output and quality.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Identifying team goals

Team goals will be identified from workplace documentation, including one or more of the following:

procedures

material safety data sheets (MSDS)

job cards

maintenance logs

plant drawings

daily nominations

tool box meeting

sales/marketing request

memos, faxes and emails identifying output or other goals

Problems

Problems include one or more of the following:

conflict between the team members

conflict between different team goals

current process capacity/capability will not allow achievement of goals

conflict between work teams and/or the achievement of their goals

availability of resources (people, time, plant/equipment, finances and materials)